Refund policy
Return & Refund Policy
Hong Kong LAI WUN Trading Co., Limited
Last Updated: March 31, 2026
1. Eligibility for Returns & Refunds
We offer a 30-day return policy for most products purchased from our Shopify store. To be eligible for a return or refund, items must meet the following criteria:
• The return request is submitted within 30 calendar days from the date you receive the order.
• Products are unused, unwashed, undamaged, and in their original packaging with all tags, labels, and accessories intact.
• Custom-made, personalized, perishable, clearance, and final sale items are non-returnable and non-refundable unless they arrive defective or damaged.
• Gift cards and digital products are excluded from return and refund eligibility.
2. Non-Returnable Items
The following items are not eligible for return or refund:
• Personalized/customized products
• Perishable goods
• Clearance and final sale items
• Used or damaged items (not due to manufacturing defects)
• Gift cards and digital products
3. Return Process
1. Contact Us: Submit a return request via customer service email with your order number, product name, clear photos of the item (if applicable) and detailed reason for return.
2. Approval: We will review your request and issue a Return Authorization (RA) number within 2-3 business days. Returns without an RA number will be rejected upon receipt.
3. Return Shipment: Pack the item securely in its original packaging, mark the RA number clearly on the package, and ship it to the designated return address provided in the approval email.
4. Return Shipping Fees: Customers are responsible for all return shipping costs, unless the return is caused by our error (e.g., wrong item shipped, defective product, incorrect order).
4. Refund Processing
• Once we receive and inspect the returned item, we will notify you of refund approval or rejection within 3-5 business days.
• Approved refunds will be processed to your original payment method within 7-10 business days. Processing time may vary depending on your payment service provider.
• We reserve the right to deduct a restocking fee (up to 15% of the product price) for returned items that are not in resalable condition.
5. Exchanges
We do not provide direct exchange services. If you need to exchange an item, please return the original product for a refund and place a new order for the desired item separately.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with clear photos of the product and original packaging. We will arrange a free replacement or full refund, and cover all related return shipping costs.
7. Contact Information
Company Name: Hong Kong LAI WUN Trading Co., Limited
Company Address: RM 23B 9/F, 118 WAI YIP STREET, KWUN TONG, HONG KONG
Customer Service Email: support@laiwuntrading.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (Hong Kong Time)